Not heating?
If your mains-fed water cooler doesn't appear to be heating correctly please try the following:
- Double check that the machine is plugged in and switched on
- Ensure the hot switch is switched to the on position. Note: on WL3 and WL4 machines, there is a power switch plus a compressor/heat switch. Both must be switched on
- Check that the machine has not been overused. The machine may need time to re-heat if it has had a high volume of usage
- If your machine dispenses hot water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our Service Request form to arrange for an engineer to visit to resolve this
- If hasn't resolved the issue, please complete our Service Request form below and one of our water experts will be in touch to arrange and engineers' visit.
Prefer to talk to someone?
Phone
If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.
Phone Number: +971 (0)42 771 642
Whatsapp: 0502443507
If you prefer to email us we will get back to you as soon as possible. Please email your enquires to the email address below.